Bitmart imports most hardware from the Chinese mainland or Hong Kong.
All mining hardware carry a limited 3-month warranty unless stated otherwise on the product page, and items not in working condition must be sent back to Bitmart in its original packaging to 39 Sitrus Crescent, Madison Square, Nelspruit 1200, Mpumalanga, South Africa.
Warranty will be void if evidence of overclocking is present, burnt chips, warranty seals broken and water damage. Only factory defects are covered under the manufacturer warranty. Bitmart merely facilitates the claim process on behalf of the client for a nominal admin fee of R450 excl VAT
No Refunds will be processed on imported products due to the nature of our product and the conditions of sale by our international suppliers. All imported goods are considered special orders and are sold on a pre-order basis, Second Hand Hardware will carry no refund or credits.
Products that carry a money back guarantee will be governed by these terms:
- If the machine is in full working order, Bitmart.co.za will source another client willing to buy over the machine from the purchaser at an agreed upon rate between the original purchaser and Bitmart. During this period the hardware must be in Bitmart’s possession to avoid delays in shipment if a buyer is found.
- The money back guarantees start from the date of payment and only applies to goods sourced locally inside South Africa and the guarantee must be honoured by the supplier of the goods to Bitmart. Imported Goods Suppliers do not give any money back guarantee and thus no imported goods are covered by this money back guarantee.
- Bitmart reserves the right to reject any claim for a refund in the event that Bitmart found that the unit was used for mining for a period of more than 24 Hours. The Client must describe the reason for the refund in an email addressed to firstname.lastname@example.org and refunds without proper cause will not be accepted. Reasons pertaining to income generated by the machine is not seen as a probable cause or grounds for any refund.
- Mining performance in the case of daily earnings cannot be guaranteed by Bitmart and is not seen as a reason to grant any refund.
- All returns on warranty repairs are for the client’s own account such as shipping and import/export duties.
For further refund policy info please email email@example.com or call +2787 095 3431