Antminer Repairs & Returns
Bitmain Antminer Repair Ticket Process.
- Please note the entire machine must be sent to us so a technical report can be compiled.
- All serial numbers must be visible on the machine and match the serial number of the sent miner.
- All Admin fees and Courier Surcharges must be paid up front before sending a miner for repairs.
- Bitmart Facilitates the Repair process and Bitmain governs the conditions as follows; The client pays for the shipment to China and Bitmain pays for the return (If under Warranty) Miners outside of Warranty has a repair cost to Bitmain payable in Bitcoin and Courier Cost back to the client.
- Irreparable parts will not be replaced by Bitmain & Bitmart cannot predict what dictates Bitmains discretion if parts are repairable or not.
- All Warranty Seals must be intact for the warranty to be honoured.
- Shipping Fees back to you are selected by you at Checkout.
- Please don’t send the Power Supply with your miner – Only Send the Miner.
PLEASE PRINT 2 COPIES OF YOUR REPAIR ORDER AND PLACE IT INSIDE THE BOX.