Bitmart imports most hardware from the Chinese mainland or Hong Kong.

All mining hardware carry a limited 3 month warranty, and items not in working condition must be sent back to Bitmart in its original packaging to Makspro Complex Unit 3, 23 Waterfall Avenue, Riverside Industrial, Nelspruit 1200, Mpumalanga, South Africa.

Warranty will be void if evidence of overclocking is present, burnt chips, warranty seals broken and water damage. Only factory defects are covered under this warranty.

No Refunds will be processed due to the nature of our product, only credits will be provided for use on – Second Hand Hardware will carry no refund or credits instead refer to section below.

Products that carry a money back guarantee will be governed by these terms:

  1. Import Costs are not covered by this money back guarantee and in the event that a refund is processed all import costs will be excluded from the amount provided as credit.
  2. If the machine is in full working order, and the client do not wish to receive a credit, will source another client willing to buy over the machine from the purchaser at an agreed upon rate between the original purchaser and Bitmart. During this period the hardware must be in Bitmart’s possession to avoid delays in shipment if a buyer is found.
  3. The 30 day money back guarantee starts from date of payment.
  4. If the client decides he is not satisfied with the product the product must must be returned and reach Bitmart in its original packaging within 3 days after notifying Bitmart that the client is not satisfied with the product.
  5. Bitmart reserves the right to reject any claim for a refund in the event that Bitmart found that the unit was used for mining for a period of more than 24 Hours. The Client must describe the reason for the refund in an email addressed to and refunds without proper cause will not be accepted.
  6. Mining performance in the case of daily earnings cannot be guaranteed by Bitmart and is not seen as a reason to grant any refund.
  7. All returns on warranty repairs are for the clients own account such as shipping and import/export duties.
  8. Approved Refunds will be paid within 90 Days from approval of the refund instruction.

For further refund policy info please email or call +27825563705

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