Terms & Conditions
Bitmart.co.za is a South African Products sourcing Procurement & Import company that specialises in hardware supply.
Bitmart offers a service whereby we act as a middleman in the transaction phase as an importer of the desired product that you as a customer needs. With agents in China, Hong Kong, Australia and Germany we can source a multitude of products for you.
- Information published on Bitmart.co.za
The website https://shop.bitmart.co.za/ (hereinafter, referred to as the “Website”) provides information in the general nature regarding Product Sourcing & Procurement and the online sale of popular products from around the world. You are not authorized and nor should you rely on the Website for legal advice, business advice, or advice of any kind. You act at your own risk in reliance on the contents of the Website. Should you make a decision to act or not act you should contact a licensed attorney in the relevant jurisdiction in which you want or need help. In no way are the owners of, or contributors to, the Website responsible for the actions, decisions, or other behaviour took or not taken by you in reliance upon the Website. Product Importing & Sourcing is a process that has a logistical side to it, and Import Duties & VAT element and products imported are not easily returned if defective.
The Website may contain translations of the English version of the content available on the Website. These translations are provided only as a convenience.
- Risks related to the purchase of Imported goods or Hardware.
Bitmart will not be held liable for any losses that may be incurred or harm that originated from the use or import of any goods. Bitmart will not permit the import of products or consumables or items of any kind or nature that are considered illegal in South Africa or that is not approved by any governing body in South Africa. We are not liable for any losses that might directly occur from the following:
(1) Mistakes made by the user of any wallet software or service, e.g. forgotten passwords, payments sent to wrong payment addresses, and accidental deletion of wallets.
(2) Software problems of the Website and/or any Payment Gateway software or service, e.g. corrupted wallet files, incorrectly constructed transactions, unsafe cryptographic libraries, malware affecting the Website and/or any payment gateway related software or service.
(3) Technical failures in the hardware of the user of any Payment-related software or service, e.g. data loss due to a faulty or damaged storage device.
(4) Security problems experienced by the user of any payment-related software or service, e.g. unauthorized access to users’ wallets and/or accounts or unauthorised use of a credit or debit card.
(5) Actions or inactions of third parties and/or events experienced by third parties, e.g. bankruptcy of service providers, information security attacks on service providers, and fraud conducted by third parties.
- Investment risks
The investment in Bitcoin can lead to loss of money over short or even long periods. Bitmart does NOT offer any Investment Services and is not an FSP nor are we registered with the FSCA. The information published on the Website cannot be used to make investment decisions and the purchase of any products used in the generation of income be is Paypoint Terminals or ASIC hardware is done so at the sole discretion fo the buyer and at his own risk. Bitmart simply lists products that are in high demand and the buyer is responsible to do his own research into the nature of the products sold.
- Compliance with tax obligations
The users of the Website are solely responsible for determining what, if any, taxes apply to their transactions. The owners of, or contributors to, the Website are NOT responsible for determining the taxes that apply to any transactions.
- The Website does not store, send, or receive Payment Details of any Buyer.
1 This website does not sell Bitcoin or any Cryptocurrency tokens. We only make use of payment partners that convert your Crypto to Fiat when you pay with Crypto and refunds will be done in Fiat, not Crypto.
6.2 This website may sell memorabilia that resemble cryptocurrency but be aware they hold no real value other than its sentimental value as a physical silver or gold plated coin bearing the logo of the actual Cryptocurrency displayed on it.
The Website does not store, send or receive payment information of users. All transactions are handled by their respective third party payment providers listed on the checkout page of this website.
- No warranties
The Website and its content are provided on an “as is” basis without any warranties of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.
- Limitation of liability
Unless otherwise required by law, in no event shall the owners of, or contributors to, the Website be liable for any damages of any kind, including, but not limited to, loss of use, loss of profits, or loss of data arising out of or in any way connected with the use of the Website.
The user of the Website agrees to arbitrate any dispute arising from or in connection with the Website or this disclaimer, except for disputes related to copyrights, logos, trademarks, trade names, trade secrets or patents.
- Use of site
You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including and without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided on this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.
- Disclaimer of warranty
The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.
The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.
The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.
- Our Rights
We reserve the right to:
- Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
- change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
- Have the right to block access to the site or block specific users from viewing our site.
- Refuse a refund of any product or service shipped or ordered on behalf of a client as the same arrangement is in place with our suppliers. Bitmart suppliers do not offer refunds, only warranty repairs/swop outs on faulty parts.
We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.
The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Website from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.
- Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
- Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
- Product availability
Lead time is dependent on stock availability. Every Order placed with Bitmart is seen as an irrevocable instruction to make a special order for the goods on the customers’ behalf (Special Order) with the third party supplier and this instruction is subject to the policies and rules of the suppliers and under which they supply the product to us this includes the terms and conditions of NO REFUNDS. Should we have stock available, orders will be dispatched on the next shipping day provided payment is validated/received before 14h00 hours.
Should the product not be in stock, please allow 10 working days (unless stipulated otherwise) plus freight transit time. This will allow for manufacturing and delivery to our premises. If shipping dates are advertised on a product that date can be accepted as a closer indication of when stock will be shipped to Bitmart and then to the client. We are not liable for delays caused by Customs.
Every effort is made to effect shipment of your order timeously, however, unforeseen circumstances may cause delays. Should we be faced with such an occurrence, Bitmart will contact you via email and provide a revised shipping schedule.
- Delivery Policy
When you click to make a purchase with us, legal obligations arise and your right to a refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any product or service through this website. When you take delivery of the parcel and notice damages you need to report it IMMEDIATELY and provide photos of the damage upon receipt of the item. Please indicate on the waybill the state in which you received it under the Description of Contents area.
Products in stock with us at 29 Marloth Street Nelspruit will take up to 3 Business Days to arrive and products specially sourced can take up to 7 to 14 days to arrive.
SA counter to counter. Courier It.
Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises or the premises of our supplier as we drop ship some products to clients directly from the supplier to save you shipping costs however this does not limit your rights if the product is damaged in any way on arrival.
- Undelivered packages
Occasionally packages are returned to us undelivered. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment. If you refuse delivery of the product you will be liable for the cost of resending the parcel as well as storage fees of R15 per Kg per Day.
- Order processing
Order processing will not begin until we have received a confirmed order and full payment.
- Refunds/Returns Policy/Repairs
Bitmart is an import, sourcing & procurement company and procures products on the client’s behalf with special order instructions. Bitmart cannot fulfill any warranty claims, repairs, or supplier returns. We will, however, assist the buyer to the best of our ability to help him/her with this process, as all orders are special orders for our clients. Bitmart does not do any warranty returns to the product manufacturer and it is the client’s responsibility to contact the manufacturer directly for any returns or repair. On special request, Bitmart can facilitate and assist at an extra administration fee with product returns on behalf of the client.
No refunds can be given on imported goods, Should you for any reason wish to cancel your specially sourced purchase you will be liable for a 15% handling fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 3 calendar days.
Please note that all online order cancellations processed through Yoco will have a 3.91% processing fee of the total amount for all refunds.
All orders paid with Crypto will be refunded in FIAT Currency South African Rand at the purchase price of your order.
Hardware Repair Disclaimer
Bitmart is not liable or responsible for any decision taken by the manufacturer to scrap or refuse repairs on a product or its components. You the client acknowledge that you fully understand the risks associated with this repair process and that Bitmart is 100% indemnified and cannot be liable for any loss or damage caused by any means whatsoever during the shipping or repair process.
If Bitmart is instructed by you to conduct the repair please note that you may under no circumstance interfere or intercept any part of the process as this may have serious repercussions and issues with the SARS Customs or Shipping Companies.
The Turn around time is dictated the manufacturer, not Bitmart. We will communicate with you regarding the process please do not request multiple updates.
The Costs associated with this transaction covers the following:
- Courier Cost to the manufacturer eg. China.
- Technical Report and analysis by a Bitmart Technician before sending the product.
- Transaction Fees Charged by the payment gateway providers.
- SARS Repair & Return Directive
- Manufacturer Repair Ticket Process and follow-ups.
- Administration costs of the entire process.
- Testing of the returned machine with a Technical Report.
- Return of product to Customer via Courier.
- If a product has been repaired and returned by the manufacturer to Bitmart and it was damaged during transit, Bitmart cannot be held liable and we will endeavour to pursue a remedy with the supplier/manufacturer but the client may need to pay associated costs again of returning the miner for the second time. This is a risk and please ensure you understand this risk before concluding this transaction.
All repairs are done if not paid for, will result in the items being discarded. If Bitmart pays on your behalf and you do not pay for the repairs, Bitmart reserves the right to sell the entire unit to recover costs and Bitmart will not be held liable for damage or loss.
* Note: Bitmart recommends that you use DHL, Globeflight, FedEx or CourierIT for all returns as these companies offer shipment tracking through a 24-hour customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost, no refund or return will be considered.
International customers should make use of a courier service that offers:
- Shipment tracking and;
- ensures your package for safe return and declare the full value of the shipment, failing which loss or damage will be for your account.
- Disclosure of outlet country at time of payment
Standard Bank – South Africa
- Payment Options and Pricing
All transactions will be processed in South African Rands (ZAR).
Bitmart endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).
Bitmart reserves the right to change pricing at any time without prior notice.
Should Bitmart reduce its price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 14 days of shipment.
- Credit Card
We accept MasterCard and Visa credit cards. If you do not have a credit card, please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under the ”Your Account” section available for use whenever you’re ready. Sorry for the inconvenience.
- EFT (Electronic Fund Transfer)
This is one of the most widely used ways of sending money online. Once you have added the required items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Bitmart as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.
Bank: Standard Bank
Branch No.: 2852
Account Name: Bitmart
Account No.: 273221361
Account Type: Cheque
- Direct Deposit
You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please email through your deposit slip to us on email@example.com to ensure your payment is confirmed and order shipped as quickly as possible.
Bank: Standard Bank
Branch No.: 2852
Account Name: Bitmart
Account No.: 273221361
Account Type: Cheque
For more information about how to order, special order requirements and other payment options, please contact our Support Team via email: firstname.lastname@example.org
- Security Policy
Virtual Card Services process all credit card transactions. All credit card transactions are 128-bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate the payment gateway provider to obtain confidential information.
SimplyBlu, Payfast & Alphacoins are committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. The Payment Service providers’ Internet servers are protected by firewalls and intrusion detection systems.
The Merchant does not have access to credit details.
The Payment Gateway providers continually reviews and enhances its security in line with technological changes.
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
- Updating of these Terms and Conditions
We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions on the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
I understand that all the designs and trademarks are registered to Bitmart and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in any way and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Bitmart for any civil action or any legal action deemed necessary against me.
Irrespective of the fact that Bitmart sells a product which is used for the generation of income through the process of mining, you agree to indemnify Bitmart of any claims or losses or potential income lost due to waiting times or delays of any nature whatsoever. Bitmart sells a product and does not sell cryptocurrencies or instruments that yield a return nor an income. All hardware is ordered, paid and supplied to you the client and we have no part in the yield or income generation part of what your hardware can or would potentially make nor do we guarantee any returns, yields or income of the hardware we sell nor do we guarantee any resell value or guarantees that you can resell the used hardware at a later stage should you wish to do so.
Unit 208, 29 Marloth Street, Nelspruit
Mpumalanga, South Africa
Postal address: P.O. Box 19227, Nelspruit, 1200
Email address: email@example.com
Phone numbers: 082 556 3705 / 087 095 3431
- Last amendment
This disclaimer was amended for the last time on 13 July 2020.